Online Medicine Shop (OMS)

Refund Policy


Thank you for shopping at Online Medicine Shop!

We offer refund and/or exchange within the first 20 days of your purchase, if 20 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: (Md. Ibrahim Khalil, Sundarban Paribahan, Banasree, Dhaka Branch, Mobile - 01872663266).

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition or damaged original pack.
  • Any item that is returned more than 20 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will paid by bKash within certain amount of days.


  • It must be sent to the following Address (Md. Ibrahim Khalil, Sundarban Paribahan, Banasree, Dhaka Branch, Mobile - 01872663266).
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Please see, we cannot guarantee that we will receive your returned item.

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